A Look at Retail Banking, Where the Customer is the Kingdom

In celebration of customer service week 2017, here are some valuable insights from customers in the retail banking industry. As we anticipate Ciuci Consulting’s 2017 Retail Banking Report, here are a few examples of how customers viewed the industry in 2016.

The research is conducted to identify where retail customers find value in the Nigerian banking industry. From the inception of the Ciuci Consulting Retail banking report in 2013, GTBank was the highest perceived retail bank. However, in the 2016 edition Zenith Bank ousted GTBank as the top bank based on customers’ perception.


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