The workshop will delve into key areas such as strategy formulation, innovation implementation, visionary leadership, patient-centered care, and organizational transformation. Participants will engage in interactive sessions, case studies, and group exercises to apply concepts directly to their respective healthcare assets. The program will culminate in practical steps for transformation, ensuring attendees are equipped to drive positive change and innovation within their organizations.
The Strategic Leadership and Innovation in Healthcare Management workshop is a comprehensive 3-day program designed to equip healthcare professionals with the necessary strategic thinking, leadership skills, and innovative approaches essential for effective healthcare management in today’s dynamic landscape.
Past, present and future trends in healthcare delivery and management hinged on:
People
Products (e.g. telemedicine)
Processes & protocols
Systems (e.g. technology, health information systems, cyber security, etc)
Biomedicals
Evolving healthcare management ecosystems.
Introduction to Visionary Leadership
Vision casting
Emotional intelligence
Conflict resolution
Crisis management
Business development
Partnerships and collaborations
Community development and engagement
Empathetic leadership
Healthcare management and leadership models (private – e.g. Lily Hospital, Public – e.g. reference from the commissioner and PPP – reference Edo Specialist Hospital)
The evolution of an effective healthcare management organisational structure
Ethical leadership in healthcare management
Stakeholder management in healthcare, i.e.
Stakeholder definition and importance
Stakeholder identification and mapping
Stakeholder management
Stakeholder engagement
Who they are, needs, fears and aspirations
Patient journey
Patient experience components, examples and management (application of strategy and innovation)
Patient-centred care enablers
Feedback and complaint management
Assessing current state (a reference to pre-workshop assessment sheet per organisation) – group discussions & exercise
Practical steps to transformation visioning, goal setting and statement definition — group exercise & exercise
Employee experience management
Transformation monitoring and evaluation, communication and reporting
Rewards, recognition and storytelling
Healthcare service scape
Community outreach/engagement
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